These terms apply to branding, graphic design, websites, marketing and print services provided by Iwona Romanska trading as Creativa Studio. We work exclusively with business clients, including sole traders and start-ups.
1 Contact and agreement
Business address: 43 Shepherds Croft, Melton Mowbray, LE13 1LG. Email: info@creativastudio.co.uk.
Quotes are valid for 21 days. Your contract starts when you accept our quotation and we confirm your booking in writing. The quotation sets out the work, price, timescale and any ongoing charges. Agreed written variations take priority over these terms where lawful. Later website updates do not change existing contracts. Anyone ordering for a business must have authority to do so.
2 Prices and payment
Prices are in pounds sterling. We are not VAT registered and do not charge VAT on our invoices. Payment is by bank transfer only.
Unless agreed otherwise, 50% of the project fee is payable before work starts and 50% after completion and your opportunity to review, before final files are released or a website goes live. Printing must be paid in full before ordering. Domains are paid annually in advance. Hosting and other third-party charges are separately agreed and itemised.
Payment dates are stated in your quotation and invoice. We may pause work for overdue, undisputed payments after a written reminder and a reasonable opportunity to pay. Please raise any payment dispute promptly.
3 Scope and revisions
Two rounds of revisions within the original brief are included unless your quotation says otherwise. Each round is one consolidated set of feedback. Extra concepts, pages, features or revisions require an agreed fee and timescale before work begins. Correcting our errors does not use your revision allowance.
4 Content and approval
Please provide the materials, permissions and feedback needed for the project. You must be entitled to use the content you supply. Use secure account invitations rather than emailing passwords where possible.
Check proofs carefully, including text, contact details, prices and links. Written approval is required before print production or launch. Approval does not excuse a failure by us to follow the agreed proof. Delays in materials or feedback may change the timetable; we will discuss any revised dates or costs with you. Silence is not approval.
5 Files and ownership
Your quotation specifies the final file formats. Editable source files are available on request where technically and legally possible; any extra preparation cost or restriction is agreed before supply.
After full payment, you receive a perpetual, worldwide licence to use, reproduce and adapt the final bespoke work for its agreed purpose. For original bespoke logo artwork, this licence is exclusive. Copyright ownership transfers only through a separate signed written agreement.
Our existing tools, reusable code, templates and unused concepts remain ours. Third-party fonts, assets and platform elements retain their own licence terms. Relevant usage restrictions or additional costs will be explained before agreement. Trademark searches and registration are included only if quoted. We ask permission before using your work, name or testimonial in our portfolio.
6 Websites, domains and hosting
Hosting, platform choice, costs, ownership, access and any export restrictions are confirmed before ordering. Unless your quotation says otherwise, hosting arranged through us has a 12-month initial term; this does not apply to one-off design work. Billing, cancellation and renewal terms are agreed in advance.
Domains are normally registered in your name, with renewal responsibilities confirmed in writing. Availability is not guaranteed until registration succeeds. We do not renew services automatically unless you expressly agree; services purchased directly from a provider follow that provider’s terms. Non-renewal may interrupt your website or email.
We can assist with domain or website transfers, subject to provider requirements. Extra migration work is quoted separately. Administering a domain does not make us its owner.
7 Maintenance and third-party services
Hosting alone does not include updates, content changes, monitoring, backups or restoration unless listed in your quotation. Any maintenance or backup service will have an agreed scope and schedule. Please retain copies of supplied content and delivered work.
Third-party hosting and platform providers may have outages or change their services. We cannot guarantee uninterrupted availability, but remain responsible for our own work. Correcting a defect in our original work is not automatically a paid maintenance service.
8 Marketing
Marketing work and reporting follow your quotation. Advertising spend and subscriptions are additional unless included. We do not guarantee rankings, profile approval, traffic, leads, sales or financial returns. Your business accounts remain yours where the platform permits, and spending outside the agreed brief requires your authorisation.
9 Print and delivery
Print specifications, quantities, delivery charges and estimated dates are agreed before ordering. Production starts after written approval and payment. Screen and print colours can differ, but this does not excuse a material departure from the agreed specification.
Changes after production starts may be impossible or incur an agreed extra charge. Please report defects or delivery problems promptly. We remain your point of contact and responsible for printed goods we sell, even where an external supplier produces them.
10 Cancellation
To cancel, email info@creativastudio.co.uk. We charge fairly for completed work and previously authorised, non-recoverable costs, taking reasonable steps to reduce losses. We provide a breakdown, deduct payments received and normally return any unused balance within 14 days of agreeing the calculation. Advance payments are not automatically non-refundable.
Any early termination charge for an ongoing service must have been disclosed and agreed and comply with applicable law. If we cancel without a breach by you, we refund undelivered services and discuss any usable completed work. For a material breach, we give written notice and a reasonable opportunity to remedy it where possible. Your legal remedies remain available.
11 Responsibility and complaints
We perform our services with reasonable care and skill and are responsible for foreseeable loss caused by our breach or negligence. We are not responsible for problems caused solely by inaccurate client materials or changes made by others. Nothing limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded.
Please send complaints to info@creativastudio.co.uk with details of the issue and the solution you seek. We will investigate and work with you towards a resolution.
12 Privacy and governing law
Our Privacy Policy explains how we handle personal information. Where we process your customers’ personal data on your instructions, separate data-processing terms must be agreed before that work begins.
These terms are governed by the law of England and Wales. Business disputes are subject to the courts of England and Wales.